Contact us
Get in Touch
If you have any questions, in regards custom orders, sending in items for embroidery, or even just want to chat, send me a message and I’ll get back to you within one working day.
Message
This inbox is monitored during working hours 🙂
contact@jaspersco.co.uk
Visit
Address for sending clothing for custom embroidery, yay!
2 merriweathers cottage, east street, Mayfield, TN20 6RJÂ
Faq
Frequently Asked Questions
How long will my order take?
Currently my times are on a 3 week turnaround. I normally get things done a little quicker than this but it allows me to account for the unexpected!
I ordered the wrong size! Can I get a refund?
Unfortunately I don’t take returns on custom orders, but if it’s a premade item and still in unused condition, then yes! Please just send it back to me. Please not I will not refund p & p.Â
Why are some items so limited?
Some items are one of a kind finds from second hand shops. I can’t find them again. Because of this they might have little imperfections in the item which has been taken into account when pricing. Please not that these imperfections cannot be the cause of a refund.Â
What will you embroider?
I will pretty much embroider anything! Certain things may take a bit longer, but most fabrics can be embroidered.Â
What are you sustainable policies?
My main line of clothing is 100% organic cotton, so it is plastic free. All my packaging is either compostable or recyclable (paper, carboard etc). I offer a collect service to locals to minimise transport, and my boxes are the appropriate size so delivery services can maximise parcels per delivery.Â
My customise your own clothing option is also available both as a bespoke service, but also to minimise the impact of the fashion industry, by allowing pre-loved items to live a second life.
Finally, I plan to rescue one of a kind pieces from thift shops to give them a second chance. These will have limited designs on and will be sold as one offs.Â
Do you do wholesale?
I am currently not looking to wholesale my designs, but I am looking to do limited collections or collaborations. If this is of interest please do email me.
Will you be selling more than jumpers eventually?
I plan to do limited edition designs and one of a kind pieces, with all kinds of clothing. Eventually, when lockdown is lifted I plan to find unique clothing and embroider that alongside custom embroidery.
Do you send worldwide?
I currently send to the UK and Ireland, but am open to sending worldwide. I have the worldwide shipping option set up at checkout, and if you would like me to calculate the exact fee for this please message me. I am not resposible for import duties or customs occured due to shipping.